My lack of emotional diplomacy has often lead me into antagonising sensitive issues. While not entirely the point of your article, I recognise from it similar symptoms pushing buttons with people, during which I oft-times struggle to anticipate and march right into the minefield. One of the most illuminating aspects of reading the articles here is the level of respect and integrity that comes across. I am very humbled by your eloquent manner Chris and appreciate the opportunity to learn. One of my challenges is to be helpful without antagonising, and learning to become emotionally detached yet remaining sympathetic.