Fiona, softening really does seem to be a huge 'key'! A friend of mine was reading some of Open's writing and she became quite indignant - "What the hell is this softening stuff? Don't tell me to soften, tell me how to do it!" All I could say is, for me, it's a movement from the head into the heart. Experiencing through heart, not thinking with head. Any other suggestions or wording around the process of softening would be greatly appreciated!